Order Processing Time: Orders are processed and shipped within 7-15 business days after confirmation. Delivery Time: Delivery typically takes 25 business days, depending on the destination.
Shipping fees are calculated based on the volume, weight, and destination of the products and will be clearly displayed during checkout. For bulk orders, please contact us for a customized shipping solution.
Once your order is shipped, we will provide a tracking number so you can monitor the status of your shipment in real time through the carrier’s website.
We offer worldwide shipping, though certain remote areas may require additional delivery time or fees.
Please check the packaging for any damage before signing for your delivery. If you find any damage during transit, contact us immediately and provide photos for resolution.
Returns must be requested within 30 days of receiving the product. Returned items must be unused, undamaged, and in their original packaging with all accessories.
Contact our customer service team (via email or phone) to submit a return request, including the reason and any relevant proof (e.g., photos). Once approved, we will provide the return address and further instructions. Please ensure proper packaging when returning items. Return shipping fees are determined as follows: For quality issues or shipping damage: we will cover the return shipping fees. For non-quality-related reasons: customers are responsible for return shipping costs.
Once we receive the returned item and confirm it meets the return conditions, we will process the refund within 7 business days. Refunds will be issued to the original payment method, and the time it takes to reflect in your account may vary depending on the payment provider.
Tems beyond the return period. Customized or special-order items. Items damaged due to improper use by the customer.
