A Success Story Praised by Chilean Distributors

Introduction: Chile's Booming Residential Solar Market

In recent years, Chile has become a major solar market in South America, blessed with abundant sunlight resources and a favorable regulatory environment. However, challenges such as an aging grid infrastructure can lead to unreliable power supply.

As electricity costs rise and environmental awareness grows, the residential solar market has seen explosive growth, with homeowners increasingly turning to rooftop and small-scale ground-mounted systems to reduce their energy bills. For local PV distributors, partnering with reliable suppliers that prioritize quality and technical support has become critical to meeting customer demand and maintaining a competitive edge.

Project Background

Nils is a seasoned and leading PV distributor based in Santiago, Chile, with a professional in-house installation team.​

Over the past two years, with the advancement of technology, competition in Chile’s local PV market has become significantly more intense. Many competitors now utilize professional design tools—tools that can generate complete sets of engineering drawings and even simulate post-installation results for clients in advance. These tools are highly intuitive: clients can clearly perceive a team’s professionalism before the installation work even begins, which has in turn raised customers’ expectations for service quality.​

To improve competitiveness, Nils has abandoned his outdated traditional business model and updated his new supplier criteria: in addition to high-quality products (a non-negotiable requirement), he now also demands that suppliers provide professional technical support and great after-sales service—a key means of demonstrating his company's technical expertise and comprehensive service capabilities. By integrating "premium products from suppliers + supplier-backed technical support + strong installation team + complete service system", Nils aims to establish an irreplaceable position in the market.

UE Solar Solution

1.Strict product quality control

For all solar panels, we make 3 times EL tests and 2 times visual inspections after production, provided test report for each panel. We guarantee only A-grade quality and maintain a positive power tolerance range of 0 to +5W.

For the battery systems, we adopt EVE battery cells and PACE BMS—both recognized as top-tier, industry-leading brands in the global solar sector. Before shipment, we complete thorough communication compatibility testing between each inverter and battery at our factory, ensuring seamless operational integration once deployed on-site.

2.Customized Technical Support

For customers’ rooftops, we design custom solar panel layout diagrams and electricity connection diagrams, and configure optimal PV string connections to prevent overvoltage and overcurrent issues, ensuring safe and efficient operation of the systems.

We recognize that while many customers may not know the PV industry, they still wish to gain a basic understanding of the products to be installed at their homes, as well as the associated installation process. To address this need, we provide 3D layout renderings, giving customers a clear preview of the final installation.

3.After-Sales Support

• Prompt Fault Diagnosis and Maintenance Support

UE’s after-sales team provides 24/7 online support. For common solar system issues—such as sudden drops in power generation, inverter error codes, or abnormal battery charging/discharging—UE team provides prompt remote troubleshooting assistance, aiming to resolve issues within 24 hours.

In case of damaged components, UE arranges air freight for replacement parts as a priority, minimizing system downtime and ensuring customer satisfaction.

• Professional Technical Support

When facing complex scenarios or special customer requirements (e.g., design of integrated PV + energy storage + EV charger systems), UE provides timely guidance on customized solutions to address the specific needs effectively.

• New Product Updates and Implementation Support

With rapid advancements in PV technology (e.g., rising module efficiency, intelligent upgrades to inverters), installation teams may miss opportunities to recommend new products to customers if they fail to keep pace with the advantages of latest models. UE promptly shares updates on new product developments in the local market with customers to bridge this gap.

Customer Feedback: Nils’ Praise for UE’s Quality & Reliability

During the year of working with Nils, the UE team maintained constant communication and follow-up with him, and his feedback spoke volumes:

"They are better quality products than the competition!"

"We're very satisfied."

"We're running out of stock of bifacial panels."

"Customers loved the 200Ah lithium batteries; the quality is very good."

"We're also satisfied with the inverters."

"The technician found them to be very good."

"And I need to make another purchase."

“My customers keep asking for your systems because they trust the quality, and that’s helped me grow my business by 30% in the past year. UE isn’t just a supplier; you’re a partner in my success.”

Conclusion - Partnering for Sustainable Solar Growth in Chile

Nils’s success story is a testament to UE’s commitment to “Quality First, Service Foremost”—a principle that guides every partnership we build. In Chile’s fast-growing residential solar market, we remain dedicated to providing distributors like Nils with high-quality systems, tailored support, and reliable after-sales service.

Whether you’re a distributor or a homeowner looking for a trusted solar solution, UE is here to deliver easy and secure turnkey energy solutions.

To learn more about our residential solar systems (3kW, 5kW, 8.5kW, 11kW, etc.), please leave your details on our website’s inquiry form—our team will reach out to you within 24 hours.